ISO 10002:2014 Customer Satisfaction Management System

ISO 10002 Customer Satisfaction Management System Certification

ISO 10002 Customer Satisfaction Management System Certification

Quality policy emphasizes the active management of customer complaints to be done in parallel, consistent with policies and targets must be filed out. In the next stage; obtaining, recording, evaluation, customer complaints transferred to the responsible, responsible of the construction, that are required by all the records kept on a regular basis, the complaint made and resolved a complaint referring customer feedback about the effectiveness of the whole system of making and ensure continuity as well as a detailed customer complaints management process requires the creation and implementation of.

As a result; we care about our clients display, customer complaints management system compared with your competitors at the higher level is applied to the display, creating a perfect showcase of customer relationship management, customer complaints management employees to improve their awareness and attention to ISO 10002 Customer Satisfaction Management System standard can be used as a nice tool.

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About Us

BKM Ltd. Şti. was commenced in Istanbul in 2004. Within a year its headquarter was moved to Kocaeli – industrial capital of Turkey. Until 2013, it has carried out training / support activities in the fields of Intellectual Property Rights, Management Systems and Product Certification. Since 2013 . . . Click for more.

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Başiskele Kocaeli Turkey
+90 (262) 341 44 11
+90 (542) 774 00 41
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