EN 15838:2009 general conditions for service delivery of customer communication centers in standard certification and it is a document serving organizations customer-centric call centers that they received for.
EN 15838:2009 Customer Communication Centers Management System, within the firm, the firm gives its customers the service that is valid for the customer communication Center for the given service related calls, complaints, dissatisfaction etc offers a comprehensive methods. Contact Center customers described here (Call Center) management process can be evaluated as part of the quality management system and our company provides the following contributions:
-The improvement in the quality of customer communications, negative influence on our company's competitive advantage possible arising prevents losses on bad service or from faulty service.
-By understanding the customer better and experienced customer contact processes eliminated unnecessary time consuming processes and by creating the communication effectiveness and cost factors, aims to provide the same quality output to maintain.
-Increasing the development of Customer service and adding value to the output staffing approach. -Applying competitive advantage provider for enhancing customer satisfaction.
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